It is close to the airport and they offer a shuttle. My 14-year old daughter and I stayed here as she had an early flight. Might stay here again if I experience another power outage. Somewhat limited breakfast was a nice surprise. Bed was quite comfortable, though the comforter was shredded-not just threadbare-torn apart. Took the chair down to the front desk and the clerk brought another-a plastic conference style chair from the lobby-to my room without comment. Room was clean enough with the exception of the glob of black sticky matter near the bed and a horribly stained chair (had several incontinent guests stayed in this room before my visit?!!). No refrigerator or microwave, though I believe I saw a refrigerator in one of the online pictures of the class of room I rented. Room was very basically furnished (chair, bed, TV, desktop and a few tables/cabinets). Property smelled okay-it's an essentially smoke free property. Notably cracked, chipped paint near the elevators. Hallway could have used a vacuuming, but wasn't bad. Check in was accomplished quickly by a matter of fact hotel employee (the manager?). Selected the property for the price and proximity to my house. Spent 1 night here due to a power outage. Please reach out to us directly so we can discuss how to make amends and ensure your next visit is pleasant and enjoyable. We would like to make it up to you and provide you with a stay that meets your expectations. Once again, we deeply apologize for your experience and appreciate your feedback. Regarding the language barrier with our manager, we understand how frustrating that can be, and we will ensure better communication with our staff members to avoid any misunderstandings in the future. Rest assured, appropriate actions will be taken to rectify these shortcomings and prevent similar incidents in the future. We will be conducting a thorough investigation to address all the issues you mentioned, including the cleanliness of the rooms, the condition of the bedding, and the maintenance of the property. Your feedback is crucial to us, and we take your comments seriously. This is not the standard of service and cleanliness we strive to provide to our guests, and we sincerely apologize for falling short of your expectations. Dear Guest, We are deeply sorry to hear about the unacceptable experience you had during your stay at our hotel.
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